What to do if you have a complaint
- Contact us and tell us about your complaint. We will advise you of how we propose to resolve your complaint within 20 business days unless further information, assessment or investigation is required or unless you agree to an alternative timeframe and will always keep you regularly informed of the progress.
- If your complaint is not satisfactorily resolved within 20 business days, please contact our Complaints Manager:-
Danielle Dickson
Phone: (02) 8566 8100
Email: info@stratais.com.au
Mail: C/- PO Box 265, Hurstville BC NSW 1481
- We are a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA.
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority. GPO Box 3, Melbourne VIC 3001
